11kk Terms and Conditions

01 Introduction

Welcome to 11kk. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and 11kk ("the Platform", "we", "us", "our") governing your access to and use of the 11kk website, mobile application, and all associated gaming services available at https://11kk.now.

By registering an account on 11kk, making a deposit, or participating in any game or promotion offered on the platform, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must not use the 11kk platform.

These Terms should be read alongside the 11kk Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and 11kk. In the event of any conflict between these documents, these Terms take precedence unless otherwise stated.

02 Eligibility

To register and use 11kk, you must meet all of the following eligibility requirements at the time of registration and on an ongoing basis throughout your use of the platform:

• You must be at least 18 years of age.
• You must be a natural person — corporate accounts are not permitted.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You must not be an employee, contractor, or immediate family member of an employee or contractor of 11kk or any of its affiliated companies.
• You must not be subject to any self-exclusion order, whether imposed by 11kk or any other gambling platform or regulatory body.
• You must have the legal capacity to enter into a binding agreement under the laws of your jurisdiction.

11kk reserves the right to request proof of age, identity, and address at any point. Failure to provide satisfactory documentation within a reasonable timeframe will result in account suspension until the verification is completed. We take age verification seriously — it is not a formality.

03 Account Registration

To access the full range of 11kk services, you must register an account. During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, email address, phone number, and preferred payment method details.

You are responsible for maintaining the confidentiality of your account credentials, including your username and password. 11kk will never ask you for your password via email, live chat, or any other channel. If you receive any communication requesting your password, treat it as fraudulent and report it to our support team immediately.

• Each player may hold only one account. Duplicate accounts will be closed without notice.
• You must keep your account information current. Outdated information may delay withdrawals or verification.
• You are responsible for all activity that occurs under your account, whether or not you authorised it.
• If you suspect unauthorised access to your account, contact 11kk support immediately and change your password.
• Account sharing is not permitted. Your account is personal to you and must not be used by any other person.

04 Deposits

11kk accepts deposits via bKash, Nagad, and Rocket. All deposits are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳10. There is no maximum deposit limit for standard accounts, though higher deposit amounts may trigger additional verification requirements under our anti-money-laundering procedures.

Deposits are credited to your 11kk account balance in real time in most cases. If a deposit does not appear in your account within 15 minutes, please contact our support team with your transaction reference number and we will investigate promptly.

• All deposits must be made from a payment account registered in your own name. Third-party deposits are not accepted.
• 11kk does not charge fees on deposits, though your payment provider may apply their own transaction fees.
• Deposits made in error cannot always be reversed. Contact support as quickly as possible if you believe you have made an incorrect deposit.
• 11kk reserves the right to refuse or reverse any deposit that it reasonably suspects is connected to fraudulent activity or money laundering.

05 Withdrawals

You may request a withdrawal of your available balance at any time, subject to the conditions set out in these Terms. The minimum withdrawal amount is ৳100. Withdrawals are processed to the same payment method used for your most recent deposit — bKash, Nagad, or Rocket — and to the same account number or wallet registered on your 11kk profile.

Standard withdrawals are processed within minutes during normal operating hours. In some cases, particularly for larger amounts or accounts that have not previously completed a withdrawal, additional verification may be required before the payment is released. This is a standard security measure and is not a reflection on the legitimacy of your account.

• Withdrawals will only be processed once any applicable wagering requirements on bonus funds have been met.
• 11kk does not charge withdrawal fees. Any fees charged by your payment provider are outside our control.
• Withdrawal requests cannot be cancelled once they have been submitted and approved. Please ensure your payment details are correct before submitting.
• 11kk reserves the right to carry out enhanced due diligence checks on withdrawal requests above certain thresholds. This may require you to submit identity documents, proof of address, and source of funds documentation.
• Withdrawals to third-party accounts are strictly prohibited and will be declined.

06 Bonuses & Promotions

11kk offers a range of bonuses and promotions to both new and existing players. These include but are not limited to: welcome deposit bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions. Each promotion is governed by its own specific terms, which are published alongside the promotion and must be read before claiming.

The following general conditions apply to all 11kk bonuses unless the specific promotion terms state otherwise:

• Bonuses are available to one account per player, per household, per device, and per IP address.
• Bonus funds and any winnings generated from bonus funds are subject to a wagering requirement before they can be withdrawn. The wagering requirement for each promotion is stated in the promotion's specific terms.
• Wagering requirements must be met within the validity period of the bonus. Bonuses that expire before the wagering requirement is met will be removed from your account along with any associated winnings.
• 11kk reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonuses may not be transferred between accounts or exchanged for cash outside of the standard wagering process.
• Any attempt to abuse the bonus system — including but not limited to creating multiple accounts to claim the same bonus, placing low-risk bets to meet wagering requirements, or exploiting technical errors — will result in the bonus being voided and the account being reviewed for potential closure.

07 Game Rules & Fair Play

All games available on 11kk — including Slots, Super Bingo, Tower, Water Polo, West Hunter Bingo, Double Fortune, Money Wheel, and all other titles in the game lobby — operate using certified Random Number Generator (RNG) technology. Game outcomes are genuinely random and cannot be predicted, manipulated, or influenced by any player action outside of the normal rules of the game.

Each game has its own set of rules, which are accessible from within the game interface. It is your responsibility to read and understand the rules of any game before placing a bet. 11kk accepts no liability for losses arising from a player's misunderstanding of game rules.

• Return to Player (RTP) percentages are published for all games in the 11kk lobby. These figures represent the theoretical long-term return and are not a guarantee of individual session outcomes.
• In the event of a technical malfunction during a game round, the round will be voided and any bets placed will be returned to the player's account balance.
• 11kk reserves the right to void any bet or game result that it reasonably believes was affected by a technical error, software bug, or any form of manipulation.
• Bets placed after a game round has concluded — due to latency or connection issues — will be voided and the stake returned.

08 Prohibited Conduct

The following activities are strictly prohibited on the 11kk platform. Engaging in any of these activities will result in immediate account suspension, investigation, and likely permanent closure, along with forfeiture of any funds held in the account:

• Creating more than one account on 11kk.
• Providing false, misleading, or incomplete information during registration or verification.
• Using the platform if you are under 18 years of age.
• Depositing funds obtained through illegal means or using 11kk for money laundering purposes.
• Colluding with other players to gain an unfair advantage in any game.
• Using automated software, bots, scripts, or any other tool to interact with the platform in a way not intended for human players.
• Exploiting software bugs, glitches, or errors to gain an advantage. Any winnings obtained through exploitation of errors will be voided.
• Initiating chargebacks or payment disputes without first contacting 11kk support to resolve the issue.
• Threatening, harassing, or abusing 11kk staff or other players through any communication channel.
• Attempting to access another player's account without their authorisation.

09 Account Suspension & Closure

11kk reserves the right to suspend or close any player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Failure to complete identity verification within the required timeframe.
• At the player's own request, including self-exclusion requests.
• Inactivity — accounts that have had no login or transaction activity for 12 consecutive months may be classified as dormant. Dormant accounts may be subject to a monthly maintenance fee of ৳50 after the 12-month period, deducted from the account balance until the balance reaches zero or the account is reactivated.

If your account is closed by 11kk due to a breach of these Terms, any funds in your account may be forfeited depending on the nature of the breach. If your account is closed for any other reason, your available balance (excluding any uncleared bonus funds) will be returned to you via your registered payment method.

You may close your account at any time by contacting 11kk support. If you are closing your account due to concerns about your gambling behaviour, please inform the support team so that we can apply the appropriate responsible gaming measures.

10 Responsible Gaming

11kk is committed to promoting responsible gaming. We believe that gambling should be an enjoyable form of entertainment, and we take seriously our responsibility to help players who may be experiencing difficulties with their gambling behaviour.

The following responsible gaming tools are available to all 11kk players from within their account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased.
• Session Time Reminders: Set reminders to alert you when you have been playing for a specified period of time.
• Cooling-Off Period: Take a break from gambling for a defined period — 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in to your account or place any bets.
• Self-Exclusion: Permanently exclude yourself from 11kk. Self-exclusion requests are processed immediately and cannot be reversed for a minimum period of 6 months.

If you are concerned about your gambling or the gambling of someone you know, please visit the Responsible Gaming page for more information and resources.

11 Privacy & Data

11kk collects and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By registering an account on 11kk, you consent to the collection and processing of your personal data as described in the Privacy Policy.

We collect only the data necessary to operate the platform, verify your identity, process payments, and comply with our legal obligations. We do not sell your personal data to third parties. We may share data with payment processors, identity verification providers, and regulatory authorities where required by law.

You have the right to access, correct, and request deletion of your personal data, subject to our legal obligations to retain certain records. To exercise these rights, contact us at [email protected].

12 Intellectual Property

All content on the 11kk platform — including but not limited to the website design, logos, graphics, game interfaces, software, text, and promotional materials — is the intellectual property of 11kk or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the 11kk platform for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the 11kk platform without our prior written consent.

13 Limitation of Liability

To the fullest extent permitted by applicable law, 11kk's total liability to you for any claim arising out of or in connection with your use of the platform — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by you in the 12 months preceding the event giving rise to the claim.

11kk shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of the platform, even if we have been advised of the possibility of such damages.

11kk does not guarantee uninterrupted or error-free access to the platform. We may suspend access for maintenance, upgrades, or circumstances beyond our control. We will endeavour to provide advance notice of planned maintenance where possible.

14 Changes to These Terms

11kk reserves the right to update or modify these Terms at any time. When we make material changes, we will notify registered players via email and display a prominent notice on the platform for a minimum of 14 days before the changes take effect.

Your continued use of the 11kk platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the platform and contact support to close your account.

We recommend reviewing these Terms periodically to stay informed of any updates. The date at the top of this page reflects when the Terms were last updated.

15 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your account, a transaction, or any aspect of the 11kk platform, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 from within your 11kk account
• FAQ: Visit our FAQ page for answers to common questions

We aim to respond to all email enquiries within 24 hours. Live chat responses are typically immediate during normal operating hours and within a few minutes at all other times.