Player Wellbeing First
At 11kk, we believe gaming should always be fun — never stressful, never harmful. That is why we have built a full set of responsible gaming tools directly into the platform, so every player in Bangladesh can set their own limits and play on their own terms.
Our Approach
Responsible gaming is not just a checkbox for us — it is a core part of how 11kk operates. We know that for the vast majority of our players, online casino games are a form of entertainment, a way to unwind after a long day or enjoy a bit of excitement. That is exactly what they should be.
But we also know that for a small number of people, gambling can become a problem. It can start gradually — spending a little more than planned, chasing a loss, or finding it hard to stop even when you want to. These are signs that gambling has shifted from entertainment to something more serious, and 11kk takes that seriously.
Our responsible gaming programme gives every player in Bangladesh the tools they need to stay in control. You can set daily, weekly, or monthly deposit limits. You can take a short cooling-off break or request a full self-exclusion. You can set session time reminders so you always know how long you have been playing. And if you ever feel like you need to talk to someone, our support team is available around the clock.
We also run ongoing monitoring behind the scenes. Our platform tracks gameplay patterns and flags accounts that show signs of problem gambling behaviour — things like unusually long sessions, rapid increases in bet size, or repeated attempts to deposit after a loss. When we spot these patterns, we reach out proactively and, where necessary, apply protective measures to the account.
Responsible gaming at 11kk is a shared commitment. We do our part by building the tools and running the monitoring. You do your part by using those tools honestly and reaching out if something feels off. Together, we keep the 11kk experience what it should always be — fun, fair, and in your control.
Remember: Gambling is entertainment, not a way to make money. Never bet more than you can comfortably afford to lose, and always set a budget before you start playing.
If you recognise any of these signs, please contact our support team immediately at [email protected] or use the self-exclusion tool in your account settings.
Built-In Protection
Every tool listed below is available directly inside your 11kk account — no forms to fill, no waiting. You are always one click away from taking control.
Set a maximum amount you can deposit per day, week, or month. Once your limit is reached, the platform will not allow any further deposits until the period resets. You can lower your limit instantly, but increases take 24 hours to take effect — giving you time to reconsider.
Set a maximum session length so the platform reminds you — or automatically logs you out — when your time is up. It is easy to lose track of time when you are enjoying a game. This tool makes sure you always know how long you have been playing and gives you a natural stopping point.
Define the maximum amount you are comfortable losing in a given period. When your losses reach that threshold, 11kk will stop you from placing further bets until the period resets. This is one of the most effective tools for preventing the urge to chase losses — a common trigger for problem gambling.
Need a short break? You can take a cooling-off period of 24 hours, 48 hours, or up to 30 days. During this time your account remains open but you cannot deposit or place bets. It is a great option if you feel like you need a pause without committing to a full self-exclusion.
If you feel that gambling is causing serious harm, you can request a self-exclusion of 6 months, 1 year, 3 years, or permanently. During self-exclusion your account is fully suspended — you cannot log in, deposit, or play. We will also stop sending you any marketing communications for the duration.
Our support team is available around the clock via live chat and email. If you are worried about your gambling, or about someone else's, reach out to us at any time. We are trained to handle these conversations with care and confidentiality, and we will help you access the right tools or resources.
Step by Step
Setting up your responsible gaming preferences on 11kk takes less than two minutes. Here is how to do it:
Go to 11kk.now and log in with your registered username and password. If you do not have an account yet, register for free — it only takes a minute.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu.
In the settings menu, find the "Responsible Gaming" tab. All available tools — deposit limits, session timers, loss limits, cooling-off, and self-exclusion — are listed here.
Choose the tools you want to activate and enter your preferred limits or durations. Changes that reduce your limits take effect immediately. Increases require a 24-hour cooling period.
Review your settings and click "Save". You will receive a confirmation email at your registered address. You can update your settings at any time from the same menu.
Quick Access Tools
Cap your daily, weekly, or monthly deposits. Reductions are instant; increases take 24 hours.
Get a reminder or auto-logout when your session reaches your chosen time limit.
Stop playing automatically once your losses hit your set threshold for the period.
Take a short break or a long-term exclusion — from 24 hours up to permanent closure.
Self-Assessment
Answer these questions honestly. If you answer "yes" to two or more, it may be time to use one of 11kk's responsible gaming tools or speak to our support team.
Q1 Have you ever spent more money gambling than you originally planned to?
Q2 Have you ever tried to win back money you lost by gambling more?
Q3 Have you ever borrowed money or sold something to fund your gambling?
Q4 Has gambling ever caused arguments or tension with your family or friends?
Q5 Have you ever felt guilty or ashamed about how much you gamble?
Q6 Have you ever missed work, school, or an important commitment because of gambling?
Q7 Do you find it difficult to stop gambling once you have started?
Q8 Have you ever hidden your gambling activity from people close to you?
If you answered yes to 2 or more questions: Please reach out to our support team at [email protected] or activate the self-exclusion tool in your account settings. You are not alone, and help is available right now.
If you answered yes to 0 or 1 questions: Your gambling appears to be under control. Keep it that way by setting deposit and session limits in your account settings — it only takes a minute and gives you an extra layer of protection.
Age Verification
11kk operates a strict 18+ policy. No one under the age of 18 is permitted to register, deposit, or play on our platform — no exceptions. We enforce this through a multi-step age verification process that every new player must complete before they can access real-money games.
During registration, you are required to confirm that you are 18 or older. Before your first withdrawal — and at any point we have reason to verify your age — we will ask you to submit a valid government-issued photo ID. Accounts that cannot verify age are suspended immediately and any funds are returned.
We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has registered on 11kk, contact us immediately at [email protected] and we will investigate and act without delay.
Parental controls: Software such as Net Nanny, Qustodio, and similar tools can block access to gambling websites on shared or family devices. We strongly recommend using these tools if children have access to your devices.
Every 11kk player goes through these verification steps before accessing real-money games.
Common Questions