Your Privacy Matters
At 11kk, we take your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. No jargon, no runaround — just straight answers.
Six things 11kk commits to when it comes to handling your personal data.
All data transmitted between your device and 11kk is protected by SSL/TLS encryption. Your account credentials, payment details, and personal information are stored using industry-standard encryption at rest. We do not store raw payment card numbers — ever.
11kk does not sell, rent, or trade your personal information to third-party marketers or data brokers. The data you share with us is used solely to operate your account, process payments, and improve your experience on the platform. That is the only reason we collect it.
We collect only the data we genuinely need. If a piece of information is not necessary to run your account, verify your identity, or comply with legal obligations, we do not ask for it. We review our data collection practices regularly to ensure we are not holding more than we need.
You have the right to access, correct, and request deletion of your personal data at any time. You can also object to certain types of processing or request that we restrict how we use your data. Contact our support team at [email protected] to exercise any of these rights.
We do not hold your data indefinitely. Account data is retained for as long as your account is active and for a defined period after closure, as required by our legal and regulatory obligations. Once the retention period expires, your data is securely deleted or anonymised.
In the unlikely event of a data breach that affects your personal information, 11kk will notify you promptly via the email address registered on your account. We will explain what happened, what data was affected, and what steps we are taking to address the situation.
11kk ("we", "us", "our") is an online gaming and casino platform operating at https://11kk.now. We provide a range of online casino games including slots, bingo, and live table games to players in Bangladesh and other permitted jurisdictions.
For the purposes of this Privacy Policy, 11kk is the data controller — meaning we are the entity that determines why and how your personal data is processed. If you have any questions about how we handle your data, you can reach us directly at [email protected].
This Privacy Policy applies to all personal data collected through the 11kk website, mobile application, and any related services. It does not apply to third-party websites or services that may be linked from our platform — those are governed by their own privacy policies.
Plain language note: This policy tells you everything about how 11kk handles your personal information. We have written it to be as clear and straightforward as possible. If anything is unclear, contact us and we will explain.
When you register and use 11kk, we collect several categories of personal data. The table below sets out what we collect, when we collect it, and why it is necessary.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration & KYC verification |
| Contact Data | Email address, phone number | Registration |
| Financial Data | bKash / Nagad / Rocket wallet number, transaction history | Deposits & withdrawals |
| Technical Data | IP address, device type, browser, operating system | Every platform visit |
| Usage Data | Games played, bet amounts, session duration, login times | During gameplay |
| Communications Data | Support chat logs, email correspondence | When you contact support |
| Verification Documents | Photo ID, proof of address, selfie for liveness check | KYC & enhanced due diligence |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is strictly necessary for responsible gaming purposes — for example, if you disclose a gambling-related health concern when requesting self-exclusion.
Payment data: 11kk does not store full payment card numbers. All payment processing is handled by our licensed payment partners. We only retain the wallet number or account reference necessary to process withdrawals back to your registered method.
11kk uses your personal data for the following purposes. We only use your data for a purpose that is compatible with the reason it was originally collected.
We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you, except where required by law or where you have given explicit consent.
Every time 11kk processes your personal data, we do so on one of the following legal bases:
Your right to withdraw consent: If we are processing your data based on consent, you can withdraw that consent at any time by contacting [email protected] or updating your communication preferences in your account settings.
11kk does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
All third parties with whom we share your data are required to maintain appropriate security measures and to use your data only for the purposes for which it was shared. We do not permit our third-party service providers to use your data for their own marketing purposes.
11kk uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file placed on your device when you visit a website. It does not give us access to your device or any information beyond what you choose to share with us.
We use the following types of cookies:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Keep you logged in, maintain session security, process transactions | No — required for the platform to function |
| Functional | Remember your language preference, game settings, and display options | Yes — disabling may affect your experience |
| Analytics | Understand how players use the platform so we can improve it | Yes — via cookie settings |
| Marketing | Deliver relevant promotional content based on your activity | Yes — via cookie settings or account preferences |
You can manage your cookie preferences at any time through your browser settings. Note that disabling essential cookies will prevent you from logging in to your 11kk account. For analytics and marketing cookies, you can also update your preferences from within your account settings.
11kk retains your personal data for as long as your account is active and for a defined period after your account is closed. The retention periods we apply are based on the nature of the data and the legal or regulatory requirements that apply to it.
Once the applicable retention period expires, your data is securely deleted or irreversibly anonymised. We do not retain data beyond what is necessary for the stated purpose.
You have the following rights in relation to your personal data held by 11kk. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.
Request a copy of all personal data we hold about you, along with information about how it is being used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where there is no compelling reason for us to continue processing it.
Request that we restrict processing of your data in certain circumstances, such as while a dispute is being resolved.
Request a copy of your data in a structured, machine-readable format so you can transfer it to another service.
Object to processing of your data for direct marketing purposes or where processing is based on legitimate interests.
Please note: Some rights are subject to limitations. For example, we may be unable to delete data that we are legally required to retain. We will always explain our reasoning if we are unable to fulfil a request in full.
11kk is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts.
If we become aware that we have inadvertently collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on 11kk, please contact us at [email protected] and we will investigate and act promptly.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. 11kk supports these efforts and cooperates with any verified parental request to close an account belonging to a minor.
11kk implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, enable 2FA, and never share your login credentials with anyone.
Security tip: Enable two-factor authentication on your 11kk account from your account security settings. It takes less than two minutes and significantly reduces the risk of unauthorised access.
11kk may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you by email to the address registered on your account and display a prominent notice on the platform for at least 14 days before the changes take effect.
The date at the top of this page shows when the policy was last updated. We encourage you to review this policy periodically. Your continued use of 11kk after the effective date of any changes constitutes your acceptance of the updated policy.
If you disagree with any changes to this Privacy Policy, you should stop using the platform and contact our support team to close your account and request deletion of your data where applicable.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 11kk handles your personal data, please get in touch with us through any of the following channels:
We aim to respond to all privacy-related enquiries within 5 business days. For formal data subject access requests, we will respond within 30 days as required. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
This Privacy Policy was last reviewed and updated on 1 January 2025. It supersedes all previous versions of the 11kk Privacy Policy.